Privacy Policy

We collect information directly from you when you:

• Place an order (such as your name, email address, delivery address, phone number, and payment details).
  
• Create an account with us.
  
• Contact us by phone, email, or through our contact forms.
  
• Subscribe to our newsletter or marketing updates.
  

We also collect information automatically when you interact with our website. This may include:

• Technical data such as your IP address, browser type, operating system, and device information.
  
• Information about how you use our site, such as pages visited, time spent, and clicks.
  
• Cookies and tracking technologies that help us remember your preferences and improve your browsing experience.
  

Occasionally, we may also receive information about you from third-party partners (such as delivery providers or payment processors) where it is necessary to complete your purchase or provide customer support.

We use your personal information to provide you with the best possible service. This includes:

• Processing your orders and delivering your products.
  
• Managing your customer account and order history.
  
• Communicating with you about your purchases, deliveries, or enquiries.
  
• Providing customer support and resolving any issues you raise.
  
• Sending you marketing updates (only if you’ve consented).
  
• Personalising your shopping experience based on your browsing and purchase history.
  
• Improving our website, services, and product offerings.
  
• Complying with legal obligations, including fraud prevention and financial reporting.
  

We always ensure that we only collect and use the information necessary for these purposes.

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners to help us provide our services, such as:

• Payment processors who handle secure payments.
  
• Delivery companies that fulfil and deliver your orders.
  
• IT and website service providers who support our online operations.
  
• Marketing service providers who help us send newsletters or run promotions (only where you have opted in).
  

All partners we work with are bound by strict contracts to protect your information and only use it for the services they provide to us.

Your payment details are always processed securely. We use trusted, industry-approved payment gateways such as PayPal, Klarna, Stripe, and other secure processors. Your full payment card details are never stored on our servers. All transactions are encrypted using SSL technology to prevent unauthorised access.

Cookies are small files stored on your device that help us improve your shopping experience. For example, they allow us to:

• Remember what’s in your basket as you move around our site.
  
• Save your preferences for future visits.
  
• Understand how customers use our website so we can make improvements.
  
• Show you relevant offers and recommendations.
  

We use both first-party cookies (set by our website) and third-party cookies (such as analytics or advertising providers). You can control or disable cookies through your browser settings, although please note that some features of the site may not work properly if you do so.

Under data protection law, you have several rights regarding your personal information:

• Right to Access – You can request a copy of the information we hold about you.
  
• Right to Rectification – You can ask us to correct or update inaccurate or incomplete information.
  
• Right to Erasure – You can request that we delete your information, subject to certain conditions.
  
• Right to Restrict Processing – You can ask us to limit how we use your data.
  
• Right to Data Portability – You can request your data in a structured, commonly used format to transfer to another provider.
  
• Right to Object – You can object to us using your information for certain purposes, such as marketing.
  
• Rights in Relation to Automated Decision-Making – You have the right not to be subject to decisions made solely by automated means that significantly affect you.
  

To exercise your rights, please contact us using the details provided at the end of this policy.

We use a combination of technical, organisational, and physical measures to safeguard your personal information. This includes:

• Secure servers and encrypted connections (SSL).
  
• Limited access to your data, restricted only to staff who need it to perform their job.
  
• Regular monitoring and security testing of our systems.
  
• Staff training to ensure responsible handling of personal data.
  

Despite these measures, no online system is completely secure. However, we are committed to maintaining the highest possible standards of protection.