Frequently Asked Questions

Yes, as standard our Delivery team will contact you around 30 minutes before they arrive. This gives you time to prepare for your Bed or Mattress to be delivered safely.

Yes, our Free 2 Man Delivery includes taking your Bed or Mattress to the Room of Your Choice, whether that’s upstairs or downstairs.

All Delivery details are confirmed via Email and SMS before we arrive. If you’re not at home when we attempt Delivery, our team will contact you to rearrange. Please note, a re-delivery charge may apply.

Yes, we provide a 4-Hour Delivery Time Slot. You’ll receive confirmation by Email and SMS so you know exactly when to expect your order.

Our Delivery times are typically between 6:30am and 7:30pm. You’ll be given a 4-Hour Time Slot in advance by Email and SMS so you know when to expect us.

Yes, we offer a Mattress Removal service. This option is available at the Cart Page and during Checkout – simply select it before completing your order.

Yes, we have a Track Order page where you can simply enter your Consignment Number and view all Delivery details in real time. Please note, information is subject to change until confirmed by our Delivery Partner.

Yes, Assembly is available as an optional service. You can select this at the Cart Page or during Checkout, and our Delivery team will set up your Bed for you.

You can cancel your Order at no charge as long as it has not been dispatched or processed. Once your Order has been prepared for Delivery, cancellation terms may differ, especially for made-to-order items.

We offer a 14-Day Returns policy, with some products eligible for up to 30 Days. If we need to arrange collection, a £75 Collection Charge will apply, which will be deducted from your Refund amount.

If your Item arrives faulty, please contact our Customer Service team within 48 hours of Delivery. We may ask for photos or a brief description to help us resolve the issue quickly. A replacement or repair will then be arranged in line with your Warranty or Guarantee.

To make a Claim under your Warranty or Guarantee, please provide your Order Number and a copy of your Confirmation Email. Without these, we’re unable to verify your Claim. Once received, our team may request photos to assess the issue and will arrange a repair, replacement, or refund in line with the Warranty terms.

Yes, we offer flexible Finance options at Checkout, including Klarna Pay In 3, Clearpay, and PayPal Pay In 4. These allow you to spread the cost of your purchase in manageable instalments.

Yes, you can pay securely using PayPal at Checkout. We also offer PayPal Pay In 4, giving you the option to spread the cost over four instalments.