Returns & Cancellations Policy
At ComfyBedss, we aim to provide high-quality products and exceptional customer service. However, we understand that there may be occasions when you need to return or cancel an order. Please read our policy below to understand our procedures and your rights.
Inspection Upon Delivery
- Immediate Inspection: Upon receiving your order, please inspect the items before signing for the delivery. If you notice any issues, inform the delivery team to note them before signing.
- Post-Delivery Issues: If you discover any problems after delivery, contact our customer services team within 24 hours at info@comfybedss.co.uk. We may request photographic evidence to assist in resolving the issue.
- Do Not Attempt Repairs: Please do not attempt to fix any faulty items yourself or through a third party, as this may affect your eligibility for a refund or replacement. Additionally, do not return a faulty item without first contacting our customer services team.
Change of Mind After Delivery
- Return Period: Notify us within 7 days of delivery if you wish to return an item.
- Condition of Items: Items must be in their original packaging and in a resalable condition.
- Restocking Fee: A fee of up to 50% per item will be applied to cover, manufacturing, and administration costs.
- Mattresses: Mattresses are made to order and can only be returned if unopened. Once opened or used, they cannot be returned due to hygiene reasons.
- Bespoke Items: Custom-made items, including all Divan Bases, Mattresses & Headboards, are subject to a 50% cancellation fee of the item value.
- Clearance/Ex-Display Items: These items are sold as-is and cannot be returned or refunded.
- Collection Fees: Customers are responsible for the cost of returning unwanted items. If you prefer, our delivery partner can collect the goods for a fee. For details, contact our customer services team.
Items That Do Not Fit
It is the customer's responsibility to ensure that the items will fit into their home, considering door sizes, corridors, and stairways.
If our delivery team cannot complete the delivery due to access restrictions, a cancellation fee of up to 50% per item will be applied to cover manufacturing and administration costs.
Order Cancellation Prior to Delivery
- Bespoke Items: Custom-made items must be canceled within 24 hours of placing your order, before manufacturing begins. Failure to do so will result in a 50% cancellation fee of the item value. If canceled within 24 hours, an administration fee of 5% of the total order value will be charged.
- Post-Dispatch Cancellations: If you cancel after the goods have been dispatched, a 50% fee of the item value will apply, plus an additional collection charge of upto £80 to recover the goods.
Delivery Upgrade Service Cancellation
- Refund Eligibility: Delivery upgrade services can be canceled for a full refund if the request is made by 3 pm the day before the scheduled delivery. Requests made after this time are not eligible for a refund.
- Service Limitations: If a delivery upgrade service cannot be performed due to reasons beyond the delivery team's control, the service fee cannot be refunded.
Contact Information
For any questions or to initiate a return or cancellation, please contact our customer service team:
Email: info@comfybedss.co.uk
Our team is available Monday to Friday, 9 am to 5:00 pm, to assist you with your inquiries.
ComfyBedss - Quality You Can Trust