Delivery Information

What to Expect

From the moment you place your order, our external delivery team and customer service staff are dedicated to providing a delivery service in the best possible manner.

Any orders placed after 10:00 am will be processed the next working day.

1. Once your order has been received and processed by our sales team, it will be passed on to our production team in the warehouse.
2. Your order will then be handcrafted by one of our skilled craftsmen, carefully packaged, and prepared for dispatch.
3. We will notify you once your goods have been manufactured and provide details of the third-party delivery partner responsible for your delivery. - (We will also give you the chance to upgrade your delivery service)
4. Our third-party delivery partner will collect your goods and inform you once they have been picked up from us.
5. Within 1-3 days of your item being collected, you will receive an email with your scheduled delivery date and a estimated 4-hour time slot from our delivery team. - (Please note that the third-party delivery partner will not attempt to deliver your items without your confirmation.)
6. On the day of delivery, the courier will send you an advance notification 10–30 minutes before arrival to ensure you are prepared to receive your order.

Delivery Cost

FREE 2-Man Delivery applies to the addresses excluded under Postcode Checker.

For deliveries to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands, we can also deliver to a nominated mainland GB address (e.g., a port). Onward overseas shipping from that point is the responsibility of the Buyer.

Postcode Checker

We offer a free 2-man room-of-choice delivery service across the United Kingdom. However, the following remote areas may incur an additional charge as we cannot guarantee delivery within our usual 2-7 working day timeframe. Please Note: It is the customer’s responsibility to ensure the item(s) can fit up the stairs. We are not liable if they cannot, and refunds will not be issued under these circumstances.

Once your order is placed, a customer service agent will contact you to collect payment for any applicable surcharge fee. Without this payment, we will not proceed with your order.

The following postcodes will incur an additional charge:

• £25 for LL, SA, EX, DT, BH, ML, IP, BN, SO, TN, G, EH, ML, KA, TD, FK, DD, G, KY, DG, PO, NR, CT.
• £30 for DD, PH, and PA.
• £40 for PL, TQ, and TR.
• £60 for AB, IV & BT

What Happens if My Delivery Fails?

• Delivery Notification: You will receive a delivery date notification 24-48 hours in advance. Please confirm your acceptance by responding 'yes' or 'no' to the proposed delivery date.
• Time Slot Notification: The day before delivery, between 4-5 pm, we will notify you of an estimated 4-hour delivery time slot.
• Day of Delivery Contact: On the day of delivery, the driver will contact you 10 - 30 minutes before arrival and has a 15-minute window to complete the delivery.

Failed Delivery Charges

If you are unavailable or fail to follow the above steps, a failed delivery charge of up to £80 will be applied. An additional charge of £60 will apply for each extra item in the delivery.

What if I Fail to Pay the Failed Delivery Charge?

• Payment must be completed within 24 hours of the failed delivery charge being issued.
• Failure to pay within this period will result in your order being cancelled.
• A 50% restocking fee, along with the failed delivery charge, will be deducted from any refund issued.

Rescheduled Delivery

If you aren’t available on the delivery day, please contact our the delivery partner we have nominated for your order.

Please see above for failed delivery instructions.

Customer Service

Any defects in your item(s) should be reported within 48 hours of delivery. Failure to report within this period may affect the outcome of your report. For any delivery inquiries, please contact us at info@comfybedss.co.uk or via phone at 0333 533 0300.

Bed Building and Recycling

We offer a range of bespoke services for added convenience. If you would like any of the following services added to your existing order, please let us know after your purchase, as these options are not available at checkout.

• Packaging removal: £25
• Mattress/bed set removal: £50

To Prevent Credit Card Fraud...

Once your order has been placed, our dedicated team may contact you if you enter a delivery address that differs from your billing address.