What to expect
From the moment you place your order our external delivery team and customer service staff are dedicated in providing a delivery service in the best possible manner.
Any orders placed after 13:00pm will be processed the next working day.
1. Once your order has been received and processed by our sales team we will send your order to our production team in the warehouse.
2. Your order is then hand crafted by one of our experienced craftsmen.
3. Your order is packaged and ready for our delivery team.
4. Our delivery team will email you regarding a date delivery can be made with a suitable 4 hour time slot
5. Your order is then delivered by our delivery courier and you will be notified 30 minutes prior to delivery being made.
FREE 2-Man Delivery applies on orders to addresses within Mainland GB including Scotland. Unfortunately, off-shore addresses is not included within this, however we do have a secondary courier who can deliver to your address but there is an additional cost to do so, in this case we would need to quote you for this cost.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we can also deliver to a nominated mainland GB address e.g. a port. Onward overseas shipping from that point is the responsibility of the Buyer.
Post code checker
We offer a free 2-man room of choice delivery service across United Kingdom. However in the following remote areas listed below where we can not guarantee delivery within our usual timeframe of 3-11 working days will incur an additional charge. Please Note: You are responsible for making sure your item/s can fit up the stairs. We will not be held liable for this and therefore we will not be able to refund you of your order.
Please Note: Once your has been placed, one of our customer service agents will be in touch with you to collect payment for sur-charge fee if applicable, without this we will not be able to go ahead with processing your order.
The following postcodes will incur an additional charge of £20
The following postcodes will incur an additional charge of £30
DD, PH and PA
The following postcodes will incur an additional charge of £40
PL,TQ and TR
The following postcodes will incur an additional charge of £60
AB and IV
If you aren't available on the day of delivery let our staff know by phone or email at least 48 hours prior to email confirmation of the date expecting delivery and we will be more than happy to find another suitable time.
For failed deliveries we hold the rights to reserve £60 for the first item and an additional 5% for each item following, this is for re-delivery costs.
Please note any defect/s in your item’s should be reported within 48 hours of receiving delivery, failure to do so may affect the outcome of your report.
For any enquiries regarding delivery please contact us via email email@example.com or alternatively via phone 0333 533 0300
Bed building and recycling
We strive to provide the best possible service to our customers and offer a range of bespoke services. If you are interested in any of the below services, we can add this on to your existing order once placed, as these options are not available at checkout.
Packaging removal for £25
Mattress removal for £55
Bed set removal for £65
To Prevent Credit Card Fraud...
Once your order has been placed. Please expect to be contacted by our dedicated team if you enter a delivery address that is different from your billing address.